Otherwise known as: The USPS debacle of a LIFETIME, and why Bondi New York (& Richard) Have THE BEST customer service!
Bondi New York is apparently a decently well-known, 5-free nail polish brand that is available in many salons and stores. I had never seen it and I don’t even remember where I heard it, but about 6 weeks ago I heard that there would be a new nail polish subscription. 3 polishes and a beauty product (1-up on Julep, TYVM!) So I hopped on that bandwagon! New things to try, new products to review…
All the boxes shipped 8/1. Kind of. They ship from New York (go figure) and I live outside Philadelphia, so honestly it wouldnt have been farfetched to expect it the next day. But a week goes by and my tracking number doesn’t update. I hopped on to the Bondi NY Facebook page and discovered that a large number of subscribers experienced this. They asked us to email if it hadn’t updated by a certain date–they had used a small P.O. that didn’t scan all the packages.
The date comes, no updates. I emailed customer service. Within a few hours, they had sent all of us an email with a formal apology, a plan to circumvent this issue next month, and a $10 off coupon to use in the store. SO IMPRESSED. Between that, the quality of the polish, and the quantity, this may edge out Julep. I haven’t quite decided yet.
On to the box! It arrived today and even though I am super behind in posts I had to get this up right away!
Suggestions for improvement:
-Referral program, earning points or little rewards
-Quiz and/or profile to determine which ‘extras’ you get
Did any of my other readers check out the new Bondi subscription box? I can’t thank Richard and the Bondi crew enough for their stellar service, and I am very much looking forward to the fall preview box in September!